Cancellation policy
Appointments hold a slot reserved for you alone, and a slot nobody tells us about stays empty. The policy below tries to be fair in both directions.
Cancelling and rescheduling
Cancelling or moving your appointment is free if you tell us at least 3 hours before the time you booked.
You can tell us by phone or on WhatsApp, at the number shown on the site. Have the reference number from your booking to hand.
Late cancellation or no-show
For cancellations made less than 3 hours ahead, or if you do not turn up, the deposit paid is not returned.
If no deposit was paid, we may ask for one before a future booking.
We understand that things come up. If you have a good reason, tell us — we look at each case on its own.
Running late
If you arrive late, the session is shortened accordingly so that the appointments after yours are not affected. The price stays the same.
Arriving more than 20 minutes late without telling us may be treated as a no-show.
If we cancel
If we cancel a session — a member of the team unexpectedly unavailable, a problem at the location — we return the deposit in full, or we reschedule, whichever you prefer.
We tell you as soon as we know, through the channel you used to book.